IT incident management is a service of returning a service to normal as fast as possible after disruptions.
IT incident management is a service of returning a service to normal as fast as possible after disruptions. Incident management is a reactive process.
Incidents unfortunately do happen, and time spent to resolve issues makes a big difference. Every second that is lost means lost money. Therefore, it is crucial to detect core issues and restore services as fast as possible.
ITIL (IT Infrastructure Library) incident is defined as: "An unplanned interruption that causes, may cause or reduces the IT Service quality." Incidents may be small, medium or severe, ranging from printer that is not working properly to server going down making core business apps unavailable.
Based on type of an issue we can categorize issues by priority:
Based on incident priority we can group incident management roles to:
Incident management process is established to minimize recovery time and to prevent future issues.
Our 24x7 support is here to help you resolve any incidents that you might have. Level of support depends on customer's needs:
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