Responsibilities
- Handle user requests and diagnose hardware, software, and access issues.
- Escalate complex incidents and follow through until resolution.
- Prepare workstations and accounts for onboarding and offboarding.
- Maintain clear ticket updates and service documentation.
Requirements
- Experience with Windows-based user support.
- Basic knowledge of Microsoft 365 administration.
- Strong customer-oriented communication.
- Ability to prioritize multiple tasks effectively.
What We Offer
- Additional education and certification support.
- Flexible working hours.
- Friendly and collaborative team environment.