Simplified management
We take over cloud operations so your team can focus on the core business - using standardized tooling, documented procedures, and proven management frameworks.
Optimal utilization
Your cloud environment runs on industry best practices for security, performance, and operations - continuously monitored and improved.
Cost reduction
Optimal resource utilization, cloud automation, and infrastructure standardization reduce ongoing operation and management costs.
Lower risk of disruption
Backup and recovery procedures, proactive monitoring, and security controls minimize the risk of unexpected outages and incidents.
A Structured Support Process
Our Support Service follows a defined operating model based on AWS best practices and the AWS Well-Architected Framework. Every engagement starts with onboarding, runs through continuous operations, and evolves through regular reviews - so your environment gets better over time, not just maintained.
Onboard
We assess your current environment, document your architecture, integrate our tooling, and establish baseline monitoring. Your team gets access to our helpdesk through ticketing tool, phone, or live chat from day one.
Operate & Optimize
We handle day-to-day operations - incident response, patching, user access, change management, backup and recovery - while continuously monitoring for performance, security, and cost optimization opportunities.
Review & Evolve
Monthly reporting, periodic AWS Well-Architected reviews, security audits, and regular consulting sessions with our solution architects - so your environment stays aligned with your business as it grows.
Support covers AWS, 7O Cloud, and existing on-premise environments.
We don't require a migration first - we meet your infrastructure where it is.
What's included in Support
Six capability areas covering the full scope of managed cloud operations.
Helpdesk
Problem troubleshooting, questions, and issue resolution through three channels - ticketing tool, phone, or live chat.
Monitoring & Incident Management
Continuous monitoring of cloud resources and infrastructure to detect anomalies and performance bottlenecks, with 24x7 incident detection and resolution.
Management
User and access management, configuration changes, resource operations, OS and database patching, capacity planning, and workload cost management.
Backup & Disaster Recovery
Backup and restore procedures plus full DR strategy implementation - testing, validation, monitoring, and regular updates.
Automation Support
Maintenance of Kubernetes and containers, Infrastructure-as-Code services, and DevOps tooling including CI/CD pipelines.
Reporting, Review, Audit & Education
Regular activity reports, security audits with vulnerability scans, AWS Well-Architected reviews, and consulting from our solution architects.
Choose the right support package
Three packages built for different operational needs. All include our core capabilities - they differ in availability, scope, and depth.
PLUS - for predictable workloads
Best for: Stable workloads where downtime is tolerable outside business hours.
PRO - for production workloads
Best for: Production workloads that need full coverage and proactive management.
EXPERT - for mission-critical environments
Best for: Regulated industries, complex environments, or organizations treating cloud as core infrastructure.
