menu Menu
Sedmi odjel sign
Amazon Advanced Consulting Partner

ISO 20000 - IT Service Management Standard

ISO 20000 - IT Service Management Standard

None
date_range - 2 months ago

ISO/IEC 20000 is the international standard for IT Service Management (ITSM). It was published by ISO (the International Organization for Standardization) and IEC (International Electrotechnical Commission).

ISO 20000 is a standard applicable to any company size and any industry. It describes management processes designed to help companies deliver more effective IT services. The standard provides the methodology and the framework for ITSM management. By meeting the requirement of ISO 20000, companies use best practices for IT services delivery

ISO 20000 standard consist of seven parts, but ISO 20000-1 is the most important.

ISO 20000-1 is the formal specification for IT Service Management; it defines the requirements for delivering managed IT services of acceptable quality for the end customers.

It includes ten sections:

  • scope,
  • normative references,
  • terms and definitions,
  • context of the organization,
  • leadership,
  • planning,
  • support of the service management system,
  • operation of the service management system,
  • performance evaluation,
  • improvement.

With the implementation of ISO 20000 - IT Service Management Standard, we increased the efficiency and effectiveness of our services. Our current and future customers can be sure that their needs will be met according to the industry's best practices.


Other news

EVENT: Central Europe Tech Summit 2019
date_range - 1 year ago

EVENT: Central Europe Tech Summit 2019

Central Europe Tech Summit is a Tech forum organized by the Croatian Entrepreneurs Association in Vienna. The goal of the conference is to help Croatian entrep…

Read more
Photo Session in the Office
date_range - 9 months ago

Photo Session in the Office

Last week we had a little photo session in the office. It was a lot of fun! In the upcoming months, you will get a chance to learn more about our hard-working …

Read more
EVENT: AWSome Day in Belgrade
date_range - 1 year ago

EVENT: AWSome Day in Belgrade

AWSome Day in Belgrade is an AWS event organized by Fast Lane (AWS Training partner) and held in Metropol Palace in Belgrade on the 24th of September.

Read more

Cloud Consulting Services

Our cloud consulting services will help your business adopt and migrate to cloud as well as run cloud environments efficiently, securely and optimally.

Learn more

Managed Services

Our managed services will help you run your daily IT operations efficiently, securely and optimally.

Learn more

Partners

Our main focus is to expand our partnership with Amazon. Our cloud solution - "7o cloud" is built by implementing Veeam and VMware technologies, thus making these partnerships very important to us.

Amazon Advanced Consulting Partner VMware Managed Services Provider Veeam Silver Cloud & Service Provider
About us

24x7 Premium Support

Our customer support is here to assist you with any issue that you might have.

24x7 - 365 days a year premium customer support by phone or e-mail, for customers that need constant monitoring.

Talk to Expert

Are you interested in our services? Schedule a FREE consultation with one of our cloud experts!

Schedule a free talk

Or contact us via e-mail: info@sedmiodjel.com

Talk to Expert

Schedule a talk with one of our cloud experts!




Privacy Agreement *
loading

Thank you!

Your message has been sent. We will contact you as soon as possible!

Ooooops!

Something is wrong. Your message is not sent. Please contact us directly on our info e-mail: info@sedmiodjel.com.

Using "Cookies"

We use cookies to make our websites reliable and secure and provide you with an enhanced user experience.
By continuing to use this site, you confirm that you agree to the use of "cookies". More information can be found by visiting Cookie policy.

I understand